23. What’s your return policy?

Helpdesk Shop


(1) Defective Products. We will accept returns on website purchases within 14 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from Cambodia to customer’s country). The customer is liable to confirm with Khmer Ceramics service team for a advisable shipping method.

(2) Non-defective Products. Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

Prior to returning the product, contact Khmer Ceramics customer service department for a Return Authorization. All products returned to Khmer ceramics must be securely packaged in the proper shipping materials and reach Khmer Ceramics without damage and please note that the parcel is for “return products”.

The following information are required when you reflect the problem:

>Order number

>Items number>


> Image of defective item(s) if possible.

If you have any question regarding return policy, please feel free to Contact Us.

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